Outreach Master Glossary

An AI voice agent is AI-driven voice software that autonomously runs phone conversations – typically for outbound cold calls, qualification or booking meetings.

Conversation intelligence is AI-driven analysis of sales conversations – transcription, sentiment, topic detection and coaching insights piped straight into the CRM.

Cold call automation is the automated initiation, execution and documentation of outbound first-touch phone calls – today typically powered by AI voice agents and CRM triggers.